ACCEPTED PAYMENT METHODS:
We accept all major payment methods and gift cards!
*As for gift cards, we cannot refund another form of payment if a gift card was used at checkout*
The shipping address cannot be changed after it's placed.
If you would like to cancel your order, please contact us as soon as possible. Please note this does not guarantee the order can be cancelled.
SHIPPING & HANDLING:
We process orders Monday through Friday and ship them out within 1-3 days of placing the order.
Shipments do not ship out on holidays observed by the United States Postal Service which include: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
ORDER TRACKING:
You will receive a confirmation email with a tracking link so that you can follow your order through Arrive! Please allow 2 days for the package to be entered into the tracking system. As soon as the package arrives at the facility it will be updated on the tracking page. If for some reason after 2 days you do not see the updated tracking information please contact us at Contact@juggernautenergy.com
Orders will be tracked through the app Arrive. We recommend you download it in the app store on iPhone and android devices.
Orders within the United States are typically delivered within 3-7 business days
Please note USPS estimates delivery dates and transit times can vary and are not guaranteed.
International orders can take up to 21 Days before arriving. This may vary due to holdups at the customs check resulting in longer than 21 days for arrival.
INTERNATIONAL ORDERS:
All Purchases are in US Dollars. Once payment has been processed by your bank, they then will convert the charge into your country’s currency.
VAT, Taxes, and Duties. For orders shipping Internationally, we do not calculate or collect taxes/duties at time of payment. It is the purchaser’s responsibility to check and abide by their countries regulations and policies. It is the responsibility of the purchaser to be sure the Customs Department in the receiving country permits the contents of your order and if duties/tariffs are charged with the delivery. We will not issue refunds for shipping if your order is refused entry. You, as a customer, are responsible for paying any applicable taxes or duties that may apply.
INCORRECT ADDRESS:
If a package is returned to us due to an incorrect address and is marked "unclaimed" or “return to sender,” you will be notified by email and when the package is returned to our headquarters, a refund will be issued for the price of the product. Shipping is not refundable. This can take up to 10 days for refunds to be credited.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
LOST OR STOLEN PACKAGES:
Due to the delivery driver being able to leave the package at a safe location based on his own discretion we are not responsible for packages that are damaged, lost, or stolen after the delivery is confirmed.
